Refund policy

Returns

We hope that you will be delighted with your Forest Dragon Studio online purchase. If for any reason you are not entirely satisfied with an item, we will refund a purchase made through this website if it is returned to us unused, in perfect condition and in its original packaging, within 14 working days of your receipt of the order. Customers are responsible for return postage costs. Only after the returned items have been received and approved as being in their original packaging and condition will the amount of the purchase price be refunded to the Customer, excluding any shipping costs.

Claims

Under the Consumer Rights Act 2015 Customers have 30 days to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, for a full refund. Complaints regarding defects or faults discovered during normal examination of the product must be communicated in writing to Forest Dragon Studio within this 30 day period. Afterwards items may be returned for exchange, or if agreed, reimbursement. The right to complaint does not cover defects, damages or wear and tear, resulting directly or indirectly from wrongful use or bad maintenance.

Liability

If the Customer establishes that any of the goods have not been delivered or are defective, or have been delivered damaged, or are not of the correct quantity, Forest Dragon Studio shall at its option, replace them with similar goods, or allow the Customer credit for their invoice value. In no circumstances shall the liability of Forest Dragon Studio to the Customer under this condition exceed the invoice value of the goods.